Nothing makes us smile like a patient who’s happy with theirs! We thrive on feedback and would love to hear about your experience with us. Please consider leaving us a review by clicking the links below, and read below to see what other patients are saying about us. Thank you for taking the time to evaluate us!
Actual Patient Reviews
from around the web & our social profiles
I love Dr. Hines and his staff. They are very much a part of my family. I have to give this review because of his skills. However, I don't want to give an excellent review because I don't want all these new people making appointments and I can't get in there when I need too LOL I know I'm being selfish LOL!!!.
My family has been coming here for years and we have always had a great experience. Dr. Hines and staff are friendly, knowledgeable, and efficient.They are very flexible with appointments, and will see you right away for an emergency. I have never had to wait more than a few minutes for my appointments.
This is the worst dental experience I have had at a dental office. I should have taken my cue when the first appt I schedule was never booked or confirmed and the other two were cancelled. I called the office and spoke too a woman who told me she was the office manager Kereida Kerr after explaining my frustration with the appt process she gave me one for 7/3/18 at 6pm.Today I got to the office at 5:30pm was given forms at 6pm to fill out which took a few minute lots of info needed...then 6:15 nice young lady gave me a tour of the office. Ok...620pm I am seated for numerous xray, xray completed Dr. Hines entered to go over the info and to continue the exam at 6:40 he asked questions then he said ok upon review you will need gum treatment but you just told me everything looks good including my silver filling. Dr. Hines then said we will schedule an appt for the treatment. So I asked are you not going to do a cleaning that is why I scheduled the exam, he said no you will have to come back for the treatment, what ...I could not believe what I am hearing but yes I can because it is now close to 7pm. I felt he was a Lil irritated so he left out and left me sitting there from 6:50 pm until 7:05 pm then came back and did a supposed cleaning...in 15 minutes I said Dr Hines how could you do this in 15 minutes he said well there is plaque and that is what I was telling you. Very strange I have never had a cleaning plaque or not in 15 minutes I was not allowed to rinse my mouth until the end. He then said my assitant would be back to go over the treatment and payment. At this point I was calm but furious I told the young lady it was not necessary just have my records ready because this was truly a horrifying experience. I came out to the receptionist who still had my drivers license and insurance card as she was standing with her pocketbook ready to go and had no problems letting me know this, Dr. Hines assistant went to who I assumed was Kereida to explain that I wanted my records, I followed her in the office and asked when can I pick up all of my xrays she told me when and said sorry you did not have a good experience with a smirk on her face. I was upset because you try to accommodate black businesses and get sub standard service.And with all that said there is a gym over your head with very loud music playing as you sit waiting.I will be calling the insurance company to let them know. Each time you go to the dentist you are given a care package for your dental needs but Dr. Hines office was more interested in getting the treatment plan to submit. So if they bill I will have to wait 6 months before I can see a dentist for any dental treatment.
I had a wisdom tooth extraction at this place. Dr. Daniel (I can't remember his family name) worked on this. This gentleman has golden fingers. I didn't feel a thing when he made the injections. After the anesthesia was gone I didn't had any pains - this means he didn't hurt my jaw or any other bones. Zero pain during its healing, I never took a painkiller. Totally recommend to go to this dentist.
I brought my 2 year old here for his very first dental appointment, only because his new preschool requires an oral health certificate, but it turned out to a very valuable experience. The hygienist showed me all the spots I've been missing. The entire staff was very kind and engaging with a small child. Cartoons are available to watch on the TV's above the chairs. He received a dental goody bag with dinosaur flossers and chose a lizard from the toy box. He looks forward to returning!
Dr. Hines explains everything clearly, is gentle and professional. I have some anxiety around dental work, and he is the one who is SO helpful, considerate, calm and kind, that it works for me.
Workers are nice and personable! The handle with care. I didn't even need their TVs to distract myself. We had an long lasting conversation through it all. Great place for dental assistance. Service with a smile!
Terrific people, painless hygienist, great plans for long term solutions to our oral Greene needs.
Punctual, pleasant, and clear with all information. All staff members take professionalism and service seriously.
Dr. Hines has been my dentist for almost 20 years (since I was a kid!). I fly across the country to get an appointment. He's the best! 🙂
Excellent dental work consistently. Friendy staff. Highly recommended!
We were treated very well and all questions answered to our satisfaction. Office personnel, dental assts and the dentist himself were wonderful.The finance officer worked with me until I was satisfied with the required payments. We have needed dental work for a long time and finally found a place that worked with us to get us to a place where we can finally get our teeth fixed and pay what we could afford.Thank you all very much!God bless youRev. Jackie Reavis
Great Dentist and staff! They have made me feel more comfortable when it is time for my visits
New client at Premier. Had my 30th molar tooth extracted. Very knowledgeable and gentle. Awesome experience. Definitely will refer to friends and family.
Branita Griffin Henson
Premier Dental Care Membership Plan is a reduced-fee plan that allows those without insurance to have access to high-quality dental care without great expense.